Frequently Asked Questions
-
All USA orders under 1 lb. ship via USPS First Class mail. Orders over 1 lb ship priority mail, which is 1-3 days to most locations. Orders ship as soon as possible.
We are not responsible for lost, stolen, or delayed packages. Please let me know if you'd like to add insurance or signature confirmation to your order.
-
I can ship internationally, but need to calculate shipping for your country individually, so please contact me via email if you are outside the USA and wish to make a purchase. International orders will ship via international first class mail unless you would like to upgrade to priority.
We are not responsible for lost, stolen, or delayed packages. Please let me know if you'd like to add insurance or signature confirmation to your order.
-
All sales are final. Face masks are non-returnable. Please contact me with any questions prior to purchasing. I want your purchase to be right for you from the get-go!
Please note that since I make wearables primarily from upcycling vintage textiles, there may be imperfections due to the age and prior use of the fabric. This aging is absolutely an integral part of why these textiles are amazing. Most are 50 to 100 years old. You are trusting my judgment that, when I make an item I will both honor the integrity of the textile as it is when I receive it, and not employ fabric which is beyond what I consider worthy of the clothing being made. It’s usually not a difficult decision as I choose the textiles for my wearables very carefully when acquiring them.
-
If you have an issue with your purchase, please contact me. Unauthorized returns are not acceptable. Exchanges may be made on unused, unworn apparel. Exchanges are subject to a 10% restocking fee, shipping costs and price difference if applicable. Please let me know within 5 days of receiving your order if you’d like to exchange it. The item must be posted back to me within 2 weeks.
Any damaged or defective items will be replaced at no cost to the buyer. No returns or exchanges on custom orders. Sale items are final sale and are not eligible for return or exchange.